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Delivery Information

We deliver primarily to the UK Mainland Only, to regular domestic and commercial premises.

Depending on the product(s) you wish to order, we may be able to dispatch to the following areas, but this will be outside of our normal practice:

  • Scottish Highlands
  • Channel Islands
  • Isle of Wight
  • Northern Ireland.

Please call us if you live in the above areas to discuss your order before placing.

We currently do not ship outside of the United Kingdom, nor-permit collection from overseas courier/collection agencies for overseas shipments

Orders placed online, using our Worldpay 3D secure payment authentication can be delivered to any address in the mainland UK.

 

Delivery Information

We may not deliver certain goods or there may be additional charges if delivering products to the following areas:

  • Scottish Highlands
  • Channel Islands
  • Isle of Wight
  • Northern Ireland

We urge any customer from any of the above areas to contact us directly so we can advise and give the best service possible to get your order to you.

How quickly are products delivered?

We give an indication of delivery lead times on every product page. The standard cut off for dispatching in stock items is usually at 2:00PM although this may vary depending on the nature of your order and seasonal volumes.

We only deliver on working weekdays. We do not deliver on Weekends or Bank Holidays.

We try to deliver all orders at the earliest possible opportunity, however the dispatch time can be affected by stock availability and delivery location. In the unlikely event that the delivery time falls outside of this estimated dispatch period, a member of the sales team will contact you with 24 working hours of your order being placed.

Please be aware that delivery lead times are only approximate and we accept no liability with regards to any failed or delayed deliveries. We would advise that you do not schedule an installer until you are in receipt of your goods and they have been checked for any damage or discrepancies.

Plumbing Megastore LTD will not be liable for any costs incurred for late or failed deliveries if goods are not checked before an installer has been arranged.

If you have an urgent requirement, please contact us to speak to one of our advisors who can carry out a thorough stock check and determine lead time for your delivery area.

How are the goods delivered?

The type of delivery is dependent on the product(s) you have purchased.

Small Items (Parcels & Bags)

Smaller items are dispatched via a recorded courier service.

The Express service for all items will arrive 1-2 days working day after dispatch (2 day for Scottish Highlands and Islands).

The Free service for all items will arrive 3-5 days working day after dispatch (6 day for Scottish Highlands and Islands).

This is an all-day delivery slot so your item can be with you any time up until 6pm. We cannot offer a time slot and no guaranteed delivery time is given.

We have tracking facilities, and can track your order if for any reason it has not arrived or delayed.

Large Items (Boilers, Bathrooms and Radiators)

Larger items such as Boilers, Bathroom Equipment, Radiators and Hot Water Cylinders are delivered by lorry so please ensure you have adequate space for delivery and where possible, ensure access to your premises(doorways, path, driveway) are clear of any obstructions, our drivers are only insured to deliver to the threshold of a property, it is down to the customer to ensure they are capable of handling goods within their own premises upon receipt.

Please contact us if you have any queries regarding delivery of large appliances to your property.

Heavy and bulky items must be often handled by 2 people and whilst a delivery driver will assist as much as they can during delivery, it is down to the customer to ensure they manoeuvre and store delivered items in a safe manner to avoid accident, injury or damage to the property or product.

Please dispose of any packaging safely and with consideration to the environment.